TY  - BOOK
AU  - Hafiz, Khalid
AU  - Hendricks, Scott
TI  - Customer value management: A guide for your journey to best-practice processes
SN  - 9780070603349
U1  - 658.812 
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Management
ER  -