TY  - BOOK
AU  - Mooney, Kelly
AU  - Bergheim, Laura
TI  - Ten demandments: Rules to live by in the age of the demanding customer
SN  - 9780070532854
U1  - 658.812 
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill
ER  -