TY  - BOOK
AU  - Jauhari, Vinnie
AU  - Dutta, Kirti
TI  - Services: Marketing, operations and management
SN  - 9780195689082
U1  - 658.81 
PY  - 2009///
CY  - ©New Delhi
PB  - Oxford University Press
KW  - Management
ER  -