TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, Mary
AU  - Urdhwareshe, Hemant
AU  - Urdhwareshe, Rashmi
TI  - Total quality management
SN  - 9789332534452
U1  - 658.4013 
PY  - 2018///
CY  - New Delhi
PB  - Pearson Education
KW  - Management
ER  -