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		Services marketing: Integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 4th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Tata McGraw-Hill, ©2008 Availability: Items available for reference: GCET LIBRARY: Not for loan (1)Call number: 658.81 ZEI. Add to cart (remove)

		Services marketing: Integrating customer focus across the firm by Zeithaml, V. A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 6th Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: McGraw-Hill, ©2015 Availability: Items available for loan: GCET LIBRARY (1)Call number: 658.81 ZEI. Place hold Add to cart (remove)

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