000			00547nam a2200205Ia 4500
003			OSt
008			181001s2018 xx 000 0 und d
020			_a9780070660076
082			_a658.81 _bZEI
100			_aZeithaml, Valarie A.
245		0	_aServices marketing: _bIntegrating customer focus across the firm
250			_a4th
260			_bTata McGraw-Hill, _aNew Delhi: _c©2008
300			_axxix, 743p.
650			_aManagement
700			_aBitner, Mary Jo
700			_aGremler, Dwayne D.
700			_aPandit, Ajay
942			_2ddc _cREF
999			_c5025 _d5025