000 00325nam a2200133Ia 4500
003 OSt
008 181001s2009 xx 000 0 und d
082 _a658.81
_bRAO
100 _aRao, K. Ramamohan
245 0 _aServices marketing
260 _bPearson Education,
_aNew Delhi:
_c©2009
650 _aManagement
942 _2ddc
_cBK
999 _c5874
_d5874