| 000 | 00444nam a2200169Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 181001s2009 xx 000 0 und d | ||
| 020 | _a9788177581348 | ||
| 082 |
_bKIN _a658.812 |
||
| 100 | _aKincaid, Judith W. | ||
| 245 | 0 |
_aCustomer relationship management: _bGetting it right |
|
| 250 | _a4th Imp. | ||
| 260 |
_bPearson Education, _aNew Delhi: _c©2009 |
||
| 300 | _axxvii, 480p. | ||
| 650 | _aManagement | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6268 _d6268 |
||