| 000 | 00447nam a2200169Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 181001s2009 xx 000 0 und d | ||
| 020 | _a9788177587623 | ||
| 082 |
_bDYC _a658.812 |
||
| 100 | _aDyche, Jill | ||
| 245 | 0 |
_aCRM handbook: _bA business guide to customer relationship management |
|
| 250 |
_a8th _bImp. |
||
| 260 |
_bPearson Education, _aNew Delhi: _c©2009 |
||
| 300 | _a331p. | ||
| 650 | _aManagement | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6278 _d6278 |
||