| 000 | 00549nam a2200169Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 181001s2007 xx 000 0 und d | ||
| 020 | _a9788129711342 | ||
| 082 |
_bALL _a658.8343 |
||
| 100 | _aAllen, Derek R. | ||
| 245 | 0 |
_aCustomer satisfaction research management: _bA comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
|
| 250 | _a1st | ||
| 260 |
_bPearson Education, _aNew Delhi: _c©2005 |
||
| 300 | _axv, 248p. | ||
| 650 | _aManagement | ||
| 942 |
_2ddc _cREF |
||
| 999 |
_c6671 _d6671 |
||