| 000 | 00455nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 181001s2012 xx 000 0 und d | ||
| 020 | _a9780071333313 | ||
| 082 |
_bMAA _a658.812 |
||
| 100 | _aMaakar, Urvashi | ||
| 245 | 0 | _aCustomer relationship management | |
| 250 | _a1st | ||
| 260 |
_bTata McGraw-Hill, _aNew Delhi: _c©2012 |
||
| 300 | _axvii, 274p. | ||
| 650 | _aManagement | ||
| 700 | _aMakkar, Harinder Kumar | ||
| 942 |
_2ddc _cREF |
||
| 999 |
_c7094 _d7094 |
||