| 000 | 00537nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 008 | 181001s2015 xx 000 0 und d | ||
| 020 | _a9781259026812 | ||
| 082 |
_a658.81 _bZEI |
||
| 100 | _aZeithaml, V. A. | ||
| 245 | 0 |
_aServices marketing: _bIntegrating customer focus across the firm |
|
| 250 | _a6th | ||
| 260 |
_bMcGraw-Hill, _aNew Delhi: _c©2015 |
||
| 300 | _axxxii, 711p. | ||
| 650 | _aManagement | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aGremler, Dwayne D. | ||
| 700 | _aPandit, Ajay | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c7702 _d7702 |
||